We understand that unforeseen things can happen, which is why we have a flexible cancellation policy that makes it easy for you to cancel or change your appointment. If you wish to cancel your appointment, you can do so directly from our website or in the reminder email up to 24 hours before your scheduled appointment.
If you wish to cancel your treatment within 24 hours before your scheduled appointment, please contact us directly by phone +45 28 89 66 11 or email info@obsidoskin.com.
- Please note that our cancellation policy applies regardless of the reason.
- We do not accept cancellations via social media, such as Instagram DM's or Facebook Messenger.
- Cancellation within 24 hours : 50% of the treatment price.
- No-show: Full price of the agreed treatment.
If you arrive 15-20 minutes later than your scheduled time without notifying us,
it will be considered a no-show and the full price of the treatment will be charged.
We will do our best to adapt the treatment within the reduced time,
but the costs remain unchanged from the originally agreed amount.
This also applies to additional booked add-ons.
We encourage you to contact us well in advance if you need to cancel or rebook.
This not only helps you avoid payment, but also allows us to offer your time to another customer who may have been waiting a long time for an available time.
You will always receive a confirmation email.
when your booking is approved in our booking system.
In addition, as an extra service, you will receive a notification email 48 hours
before your scheduled appointment to remind you of your appointment.
*Please note that if you do not see, forget or do not receive your reminder emails, it is not a valid reason to avoid payment according to our cancellation policy.
- An invoice will be sent to you, which is expected to be paid the same day.
- A new appointment cannot be booked until payment has been made.
We thank you for your understanding and look forward to providing you with the best service and treatment.
