Sara Lorentsen Skin Expert ApS
Worsaaesgade 10, living room
7100 Vejle
Telephone: 28896611
CVR: 41488476

Payment

Sara Lorentsen Skin Expert ApS accepts online payments with; Dankort, Visa/Dankort, Visa, Mastercard, MobilePay Online, ApplePay.

Payment will only be debited to your account when the physical item is shipped or the virtual product is created, unless otherwise agreed or stated in your order.

When paying with Visa Electron and Mastercard Debit, which are debit cards, the payment will be reserved on your account in accordance with the terms of your card, until we withdraw or reject the payment.

All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)

Sara Lorentsen Skin Expert ApS uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by outsiders.

Delivery

The delivery time for your order is 1-3 working days.

Delivery area: We only deliver goods within Denmark..

Sara Lorentsen Skin Expert ApS ships goods with the following: GLS Shop to Shop, GLS Shop to Home.

The freight is calculated based on weight.

You will always receive a track and trace number so that you can follow your package from our warehouse to your home.

Right of withdrawal

There is a 14-day full right of withdrawal for goods purchased on the website, unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

You bear any return costs yourself.

Requests for cancellation must be communicated to us no later than 14 days after delivery and reach us no later than 14 days after we have been informed of your use of the right of cancellation.

Requests to use the right of cancellation must be sent to info@saralorentsen.com , to which the standard cancellation form must be completed and sent (cf. the form at the bottom of the trading conditions).

Condition of the item upon return

You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store.

If the item has been tried on in addition to what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to Sara Lorentsen Skin Expert ApS to assess the condition of the item.

If you wish to return goods that have been purchased or sent to you, this can be done here

Right of complaint

There is a 1-year right of complaint on products in accordance with the Danish Sales Act.
The right to complain applies to all errors in software, material and manufacturing.

Complaint regarding errors and defects must be reported to Sara Lorentsen Skin Expert ApS within a reasonable time after receipt of the goods.
Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint is waived in the event of incorrect or unusual operation of the product.

Sara Lorentsen Skin Expert ApS covers the return costs to a reasonable extent.

When returning, contact the company:

Sara Lorentsen Skin Expert ApS
Worsaaesgade 10, living room
7100 Vejle
Telephone: 28896611

Complaints will not be accepted if these have been sent cash on delivery.

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others, it is only registered in our customer directory. You can have your information deleted at any time.

In order for you to enter into an agreement with Sara Lorentsen Skin Expert ApS, we need the following information:
. Name
. Address
. Phone number
. Email address

We register your personal data with the aim of being able to deliver the goods to you.

The personal information is registered with Sara Lorentsen Skin Expert ApS and stored for up to five years, after which the information is deleted.

When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.

The director and the employees of Sara Lorentsen Skin Expert ApS have access to the information registered about you.

The data controller in Sara Lorentsen Skin Expert ApS is: Sara Lorentsen

We do not store and transmit customer information encrypted.

As registered with Sara Lorentsen Skin Expert ApS, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be directed to info@saralorentsen.com .

Cookies
At https://saralorentsen.com/ cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy .

Log statistics

We use log statistics on https://saralorentsen.com/, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website they are be left etc.

The log statistics are only used for the purpose of optimizing Sara Lorentsen Skin Expert ApS's website.

Consumer protection

Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/more/consumer protection/

Appeal options

In the event of a complaint, our e-mail address must be stated: info@saralorentsen.com as well as the website on which you purchased the item.
A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
You can complain to the Center for Complaint Resolution via the Complaint Portal for Nævnenes Hus (Link) .
For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaints platform.
ec.europa.eu

Delivery

The delivery time for your order is 1-3 working days.

Delivery area: We only deliver goods within Denmark..

Sara Lorentsen Skin Expert ApS ships goods with the following: GLS Shop to Shop, GLS Shop to Home.

The freight is calculated based on weight.

You will always receive a track and trace number so that you can follow your package from our warehouse to your home.

Right of withdrawal

There is a 14-day full right of withdrawal for goods purchased on the website, unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

You bear any return costs yourself.

Requests for cancellation must be communicated to us no later than 14 days after delivery and reach us no later than 14 days after we have been informed of your use of the right of cancellation.

Requests to use the right of cancellation must be sent to info@saralorentsen.com , to which the standard cancellation form must be completed and sent (cf. the form at the bottom of the trading conditions).

Condition of the item upon return

You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store.

If the item has been tried on in addition to what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to Sara Lorentsen Skin Expert ApS to assess the condition of the item.

If you wish to return goods that have been purchased or sent to you, this can be done here

Right of complaint

There is a 1-year right of complaint on products in accordance with the Danish Sales Act.
The right to complain applies to all errors in software, material and manufacturing.

Complaint regarding errors and defects must be reported to Sara Lorentsen Skin Expert ApS within a reasonable time after receipt of the goods.
Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint is waived in the event of incorrect or unusual operation of the product.

Sara Lorentsen Skin Expert ApS covers the return costs to a reasonable extent.

When returning, contact the company:

Sara Lorentsen Skin Expert ApS
Worsaaesgade 10, living room
7100 Vejle
Telephone: 28896611

Complaints will not be accepted if these have been sent cash on delivery.

• Returns are accepted within 30 days
• The customer arranges for return delivery
• No return fee
• No items from final sale

Right of complaint

There is a 1-year right of complaint on products in accordance with the Danish Sales Act.
The right to complain applies to all errors in software, material and manufacturing.

Complaint regarding errors and defects must be reported to Sara Lorentsen Skin Expert ApS within a reasonable time after receipt of the goods.
Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint is waived in the event of incorrect or unusual operation of the product.

Sara Lorentsen Skin Expert ApS covers the return costs to a reasonable extent.

When returning, contact the company:

Sara Lorentsen Skin Expert ApS
Worsaaesgade 10, living room
7100 Vejle
Telephone: 28896611

Complaints will not be accepted if these have been sent cash on delivery.

Data controller

When you are a customer of mine, I collect data about you. This means that I am the data controller and thus responsible for ensuring that information about you is handled correctly and securely.

Data collected

The personal data I save when you are a customer with me are the following:

First name and last name
Address and city
E-mail
Telephone number.
Whether you wish to receive newsletters from me
Agreements on treatments
Pictures
Journal*

Journal

I also keep a journal where I store sensitive personal data about you in the form of:

Health information
Information in connection with the course of treatment

For first-time customers

I collect personal data about you via a Typeform questionnaire, which you fill in yourself
Here I collect data in the form of:

First name and last name
Birthday
Health information

Purpose of data collection

The reason I have to save this data is the following, in order to:

Enter into an agreement with you and save the agreement in my calendar.
Send reminders and save the appointment in my calendar.
Create an invoice for you.
See your past and future appointments so that I can provide you with the best possible service.

You have the right to have your data with me deleted

I save your information until you want it changed, deleted, want to withdraw consent or after 10 years from your last activity.

You can change or delete your data with me at any time. However, data associated with the invoice will be stored in the system, cf. above. You change or delete your data, or withdraw consent, by using the 'Edit my profile' button on my booking page.

If you wish to have your data handed over, this can be done by contacting me:

Telephone: + 45 28 89 66 11
Email: info@saralorentsen.com

If you have any questions about my handling of data, you can always contact me and for the sake of clarity I should mention that you also have the option to complain to the Danish Data Protection Authority.

Data processing and confidentiality

All information that is passed on to Sara Lorentsen Skin Expert ApS is treated confidentially by the company's employees.
All information collected is not passed on to third parties.

Data controller

Sara Lorensten Skin Expert ApS