Call or text 28 89 66 11 to cancel.

The price for a short cancellation within 24 hours is 50% of the payment price.

In the event of a no-show where we have not seen or heard from you, the full price of the agreed treatment will be charged.

If you arrive 15-20 minutes later than your scheduled treatment time without notifying us, this will be considered a no-show and the full price of the treatment will be charged.

Although we will endeavour to accommodate the treatment within the reduced time, the costs will remain unchanged from the originally agreed amount. This also applies to any additional add-ons booked.

We accept the following payment methods:

Dankort, Visa/Dankort, Visa, Mastercard, MobilePay Online, ApplePay.

The amount will only be debited when the item has been shipped or the virtual product has been created, unless otherwise agreed.

When using debit cards such as Visa Electron or Mastercard Debit, the amount will be reserved according to the card issuer's terms until the payment is approved or rejected.

All prices are stated in Danish kroner (DKK) and include VAT.

We use a secure SSL-encrypted payment server – your information is safe and inaccessible to unauthorized persons.We accept Dankort, Visa/Dankort, Visa, Mastercard, MobilePay Online, and Apple Pay.

Payment is processed securely through Flatpay Online via Frisbii. The amount will generally only be debited when the item is shipped, or the digital service is made available, unless otherwise stated and agreed before the purchase.

When using a debit card, the amount may be reserved according to the card issuer's terms until the payment is completed or released.

All prices are shown in Danish kroner (DKK) including VAT, unless otherwise clearly stated.

At OBSIDO STUDIO we offer both physical and digital gift cards. The gift cards can be issued for any amount or for a specific treatment and can be used for both treatments and products, unless otherwise stated.

All gift cards are valid for 2 years from the date of issue, and the expiration date is clearly stated on the gift card - either physically or electronically.

We recommend that gift cards are used well in advance, as they cannot be extended, exchanged for cash or used after expiration. Upon redemption, the gift card must be presented in its full form with the gift card code, QR code or other valid identification visible.

If you are unsure about the validity of your gift card, or if you need help redeeming it, please contact us before booking. We strive to ensure a safe and enjoyable experience for all our customers.

Delivery

The delivery time for your order is 1-3 working days.

Delivery area: We only deliver goods within Denmark..

Sara Lorentsen Skin Expert ApS ships goods with the following: GLS Shop to Shop, GLS Shop to Home.

The freight is calculated based on weight.

You will always receive a track and trace number so that you can follow your package from our warehouse to your home.

Right of withdrawal

There is a 14-day full right of withdrawal for goods purchased on the website, unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

You bear any return costs yourself.

Requests for cancellation must be communicated to us no later than 14 days after delivery and reach us no later than 14 days after we have been informed of your use of the right of cancellation.

Requests to use the right of cancellation must be sent to info@saralorentsen.com , to which the standard cancellation form must be completed and sent (cf. the form at the bottom of the trading conditions).

Condition of the item upon return

You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store.

If the item has been tried on in addition to what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to Sara Lorentsen Skin Expert ApS to assess the condition of the item.

If you wish to return goods that have been purchased or sent to you, this can be done here

Right of complaint

There is a 1-year right of complaint on products in accordance with the Danish Sales Act.
The right to complain applies to all errors in software, material and manufacturing.

Complaint regarding errors and defects must be reported to Sara Lorentsen Skin Expert ApS within a reasonable time after receipt of the goods.
Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint is waived in the event of incorrect or unusual operation of the product.

Sara Lorentsen Skin Expert ApS covers the return costs to a reasonable extent.

When returning, contact the company:

Sara Lorentsen Skin Expert ApS
Worsaaesgade 10, living room
7100 Vejle
Telephone: 28896611

Complaints will not be accepted if these have been sent cash on delivery.

Right of complaint

There is a 1-year right of complaint on products in accordance with the Danish Sales Act.
The right to complain applies to all errors in software, material and manufacturing.

Complaint regarding errors and defects must be reported to Sara Lorentsen Skin Expert ApS within a reasonable time after receipt of the goods.
Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint is waived in the event of incorrect or unusual operation of the product.

Sara Lorentsen Skin Expert ApS covers the return costs to a reasonable extent.

When returning, contact the company:

Sara Lorentsen Skin Expert ApS
Worsaaesgade 10, living room
7100 Vejle
Telephone: 28896611

Complaints will not be accepted if these have been sent cash on delivery.

We understand that skin can react differently to new products. If you experience an adverse reaction such as redness, itching, or irritation, you are very welcome to contact us.

Reactions to skincare products are not covered by the right of complaint under the Danish Sale of Goods Act, as this is not due to a product defect.

However, we want you to feel secure when shopping with us. Therefore, we assess each inquiry individually and are always happy to help with advice and potentially find a solution, for example, in the form of a product exchange or gift card.

To help you as best as possible, we recommend saving the product and taking a picture of the reaction, if possible.

If you need help or have questions about ingredients, you are always welcome to write to us before purchasing – we are happy to advise. Skin and body can react differently to products. If you experience redness, itching, irritation, or another adverse reaction, you should stop use and contact us.

An individual allergic reaction or intolerance is not necessarily a defect in the product. However, the right of complaint may be relevant if, for example, the product is faulty, has insufficient labeling, or does not correspond to the information provided at the time of purchase. We therefore always assess each inquiry specifically.

Keep the product, the packaging, and ideally pictures of the reaction. For severe or persistent symptoms, you should seek relevant medical advice.

Data controller

When you are a customer of mine, I collect data about you. This means that I am the data controller and thus responsible for ensuring that information about you is handled correctly and securely.

Data collected

The personal data I save when you are a customer with me are the following:

First name and last name
Address and city
E-mail
Telephone number.
Whether you wish to receive newsletters from me
Agreements on treatments
Pictures
Journal*

Journal

I also keep a journal where I store sensitive personal data about you in the form of:

Health information
Information in connection with the course of treatment

For first-time customers

I collect personal data about you via a Typeform questionnaire, which you fill in yourself
Here I collect data in the form of:

First name and last name
Birthday
Health information

Purpose of data collection

The reason I have to save this data is the following, in order to:

Enter into an agreement with you and save the agreement in my calendar.
Send reminders and save the appointment in my calendar.
Create an invoice for you.
See your past and future appointments so that I can provide you with the best possible service.

You have the right to have your data with me deleted

I save your information until you want it changed, deleted, want to withdraw consent or after 10 years from your last activity.

You can change or delete your data with me at any time. However, data associated with the invoice will be stored in the system, cf. above. You change or delete your data, or withdraw consent, by using the 'Edit my profile' button on my booking page.

If you wish to have your data handed over, this can be done by contacting me:

Telephone: + 45 28 89 66 11
Email: info@saralorentsen.com

If you have any questions about my handling of data, you can always contact me and for the sake of clarity I should mention that you also have the option to complain to the Danish Data Protection Authority.

Data processing and confidentiality

All information that is passed on to Sara Lorentsen Skin Expert ApS is treated confidentially by the company's employees.
All information collected is not passed on to third parties.

Data controller

Sara Lorensten Skin Expert ApS

When you are a customer with us, we collect the following personal data:

• Name
• Address and city
• Email
• Phone number
• Newsletter subscription preference
• Treatment agreements
• Purchase history
  Depending on how you use our webshop, booking, and treatments, we may process, among other things:
  
  • name, address, email, and phone number
  • order, payment, and delivery information
  • booking and purchase history
  • communication and customer service information
  • technical information about website usage
  • consent and preferences for newsletters and marketing
  • relevant information in connection with a treatment course.
  
  We only collect information that is relevant for the specific purpose.

We keep records of our customers who receive treatments. Here we register the following sensitive personal data:

• Health information
• Information related to your treatment course
• Your own answers from the booking questionnaire you fill out as a first-time customer or regular customer,
  including: health information
• Images in connection with treatments

This information is necessary to provide safe and personalized treatments. In connection with treatments, we may record information necessary to plan and carry out a sound, individualized course of treatment. This may include your answers in the booking form, information about previous treatments, relevant health information, and images, if there is a legitimate need.

Health information and other sensitive information are only processed when there is a valid legal basis for treatment under GDPR, and only to the extent necessary. You will receive relevant information about the processing of the data when it is collected.

We collect and process your information to:

• Enter into and maintain an agreement with you
• Administer and store your bookings in our system
• Send reminders about your appointments
• Prepare and send invoices
• Ensure continuity in treatment processes and provide you with the best possible serviceWe process information to:
  
  • complete purchases, payments, deliveries, and returns
  • manage bookings and send appointment reminders
  • provide customer service and respond to inquiries
  • plan and monitor relevant treatment courses
  • comply with accounting, documentation, and other legal requirements
  • improve the webshop and measure its usage
  • send marketing when we have a valid basis.
  
  Depending on the purpose, processing takes place on the basis of agreement, legal obligation, legitimate interest, or consent.

Your information will be stored for up to 5 years from your last activity, in accordance with accounting and health legislation. After this, your information will be automatically deleted unless otherwise agreed.

You always have the right to have your data amended, deleted, or handed over.
You can do this via the "Edit my profile" function on our booking page or by contacting us directly at:
+45 28 89 66 11
info@obsidoskin.com

Please note: Information associated with an invoice is stored in accordance with current accounting legislation and cannot be deleted prematurely. We only store personal data for as long as necessary for the purpose for which it was collected, or for as long as required by applicable law.

Accounting material is generally stored for 5 years from the end of the relevant financial year. Information about bookings, customer service, and treatment courses is assessed based on the purpose, our documentation needs, and any legal requirements. Consents are stored for as long as they are relevant and for the period we must be able to document them.

When the information is no longer necessary, it is deleted or anonymized. The right to deletion does not apply if we are still legally obliged to store the information.

All information is treated confidentially and is only accessed by relevant employees at OBSIDO SKIN STUDIO ApS.

We do not disclose your information to third parties without your consent. We treat information confidentially and limit access to individuals who have a work-related need.

To operate the webshop and deliver our services, we may share necessary information with data processors and other recipients, such as Shopify, Flatpay Online via Frisbii, GLS, booking and communication systems, as well as analysis and marketing partners, when there is a legal basis or valid consent.

We enter into relevant data processing agreements and do not sell your personal data.

You have the right to:

• Access the information we have registered about you
• Have incorrect information corrected
• Have your data deleted (subject to statutory retention requirements)
• Withdraw your consent
• Complain to the Danish Data Protection Agency if you believe we are not handling your data correctly

Read more or contact the Danish Data Protection Agency via: www.datatilsynet.dkDepending on the situation, you have the right to access, rectification, erasure, restriction, data portability, and objection to our processing. You can withdraw consent at any time. The withdrawal does not affect the lawfulness of processing that has already occurred.

These rights may be limited, for example, when we are obliged to retain information by law.

Contact us at info@obsidoskin.com. You can complain to the Danish Data Protection Agency at datatilsynet.dk. See our Personal Data Protection Policy for the full description.

On our website www.obsidoskin.com, we use cookies to provide you with the best possible user experience.

Cookies are small text files stored on your device and used to:

• Remember your preferences and choices
• Improve the functionality of the website
• Analyze traffic and user behavior via statistical tools
• Target marketing, if you have given your consent

When you visit the website for the first time, you will be met by a cookie banner where you can choose which cookies you want to allow. You can change or withdraw your consent at any time via the link in the footer of the website.

If you wish, you can also delete or block cookies directly in your browser. Please note, however, that parts of the website may not function optimally thereafter. At obsidoskin.com, we use necessary cookies to make the webshop work. With your consent, we may also use cookies for personalization, analysis, and marketing.

When you visit the website, you can choose or reject the optional categories in the cookie banner. You can later change or withdraw your consent via the "Cookies" link at the bottom of the website. Necessary cookies cannot be deselected because they are used for basic functions such as security, cart, and checkout.

See our legal notice, cookie settings, and Privacy Policy for more information.

Purchase and participation
By purchasing a ticket for events and workshops at OBSIDO SKIN STUDIO ApS, you accept our terms and conditions. The purchase is binding and cannot be canceled, as it is covered by the exception in section 18, subsection 2, no. 12 of the Danish Consumer Contracts Act.

Cancellation and changes
If the event is canceled by OBSIDO SKIN STUDIO ApS, the full amount, including any ticket fees, will be refunded.

If you, as a participant, are unable to attend and we receive written notification no later than 48 hours before the event starts, we will offer a personal discount code equivalent to the ticket price (excluding fees). The discount code is valid for 30 days and can be used for treatments or new events at OBSIDO. The discount code cannot be exchanged for cash.

In case of changes to the event – such as a new date, changed location, or significant changes to the content – we will inform you as soon as possible. If the change is deemed significant, we will offer you a discount code for the full amount. Minor adjustments to the program, time, or content do not automatically entitle you to compensation.

Ticket transfer
Your ticket can be transferred to another participant without extra cost. Please inform us no later than 24 hours before the event if you wish to change the participant's name.

No-show and illness
In case of a no-show without prior written notification at least 48 hours before the event, no compensation or refund will be provided, regardless of the reason – including illness.

We recommend that you transfer your ticket to someone else if you are prevented from attending.

Goodie bags, surprises, and discounts
Any goodie bags, gifts, special offers, or exclusive discounts distributed in connection with the event are exclusively reserved for participants physically present. They cannot subsequently be sent, transferred, or exchanged if one is not present at the event/workshop.

Force majeure
In the event of unforeseen circumstances beyond our control – such as illness, pandemic, lockdown, or other force majeure – OBSIDO SKIN STUDIO ApS may choose to postpone the event. Your ticket will then be valid for the new date, and you will be informed as soon as possible.Køb og deltagelse

By purchasing a ticket for an event or workshop at Obsido Studio, you accept the terms displayed before the purchase.

For events taking place on a specific date or within a specific period, the general 14-day right of withdrawal may be exempt when the conditions in the Danish Consumer Contracts Act are met. If the exception applies, it will be clearly stated before purchase.

Cancellation and changes

If Obsido Studio cancels the event, the ticket price and any mandatory ticket fees will be refunded. In the event of a significant change, such as a new date or significantly altered content, we will inform you as soon as possible and outline your options.

If you are prevented from attending, the ticket can be transferred to another person without additional payment. Please notify us in writing no later than 24 hours before the event.

If we receive written cancellation no later than 48 hours before the start, we offer, as a voluntary service, a personal discount code equivalent to the ticket price excluding fees. The code is valid for 30 days and cannot be redeemed for cash. For later cancellations or no-shows, no compensation will generally be provided.

Goodie bags and offers are reserved for physically present participants and will not be sent afterwards.

In cases of force majeure, the event may be moved. We will inform you as soon as possible about the new date and your rights.

These terms and conditions apply to the purchase of training, courses, and professional workshops from OBSIDO SKIN STUDIO ApS for independent clinics with a CVR number and professionals who wish to enhance their skills in the beauty industry.

Basis of Agreement
When you sign up for training with OBSIDO SKIN STUDIO ApS, you accept our terms of trade and commit to paying the full amount for the service. OBSIDO SKIN STUDIO ApS reserves the right to adjust instructors, content, and program if deemed necessary – for example, due to illness or professional changes.

Price and Payment
All prices are shown including VAT, unless otherwise stated.

Invoices must be paid no later than the specified due date. In case of late payment, OBSIDO SKIN STUDIO ApS reserves the right to charge reminder fees and interest in accordance with applicable regulations.

Cancellations and Changes

• For cancellations made less than 14 days before the start of training, the amount will not be refunded.
• For cancellations made between 15 and 30 days prior, 50% of the amount will be refunded.
• For cancellations made more than 30 days prior, the full amount will be refunded.

If you become ill or are prevented from attending, you have the option to transfer your spot to another professional. You must notify us in writing no later than 24 hours before the training begins.

Cancellation and Postponement
We reserve the right to cancel or postpone training in cases of illness, low participant numbers, or unforeseen events (force majeure). In case of cancellation, you will receive a full refund or the option to participate on a new date. OBSIDO SKIN STUDIO ApS does not cover any consequential losses such as transportation costs, lost earnings, etc.

Materials and Copyright
All training materials – both physical and digital – are copyrighted and may not be shared, copied, or used commercially without written permission from OBSIDO SKIN STUDIO ApS.These terms apply to training, courses, and professional workshops at Obsido Studio. The offers may be aimed at professional therapists and beauty enthusiasts with or without a formal cosmetologist or aesthetician background. It is stated in each offer whether participation requires a CVR number or specific professional qualifications.

If you purchase as a consumer, your inalienable consumer rights apply. For digital content delivered immediately, the right of withdrawal only lapses if you have expressly consented to the commencement of delivery and acknowledged that the right of withdrawal thereby lapses.

Price and Payment

The price and payment deadline appear before the purchase or on the invoice. Prices are shown including VAT, unless otherwise clearly stated. In case of late payment, interest and fees may be charged according to applicable rules.

Cancellation for planned physical training

• More than 30 days before start: full refund.
• 15–30 days before start: 50% refund.
• 14 days or less before start: no refund.

The spot can be transferred to another participant who meets any admission requirements. Please notify us in writing no later than 24 hours before the start.

If Obsido Studio cancels the training, the paid amount will be refunded, or you can choose a new date. We do not cover indirect losses such as transport, accommodation, or lost earnings, unless otherwise required by mandatory law.

Training materials are copyrighted and may not be shared, copied, or used commercially without written permission.