Call or text 28 89 66 11 to cancel.

The price for a short cancellation within 24 hours is 50% of the payment price.

In the event of a no-show where we have not seen or heard from you, the full price of the agreed treatment will be charged.

If you arrive 15-20 minutes later than your scheduled treatment time without notifying us, this will be considered a no-show and the full price of the treatment will be charged.

Although we will endeavour to accommodate the treatment within the reduced time, the costs will remain unchanged from the originally agreed amount. This also applies to any additional add-ons booked.

We accept the following payment methods:

Dankort, Visa/Dankort, Visa, Mastercard, MobilePay Online, ApplePay.

The amount will only be deducted once the item has been shipped or the virtual product has been created, unless otherwise agreed.

When using a debit card such as Visa Electron or Mastercard Debit, the amount is reserved according to the card issuer's terms and conditions until the payment is approved or declined.

All prices are stated in Danish kroner (DKK) and include VAT.

We use a secure SSL-encrypted payment server - your information is safe and inaccessible to unauthorized parties.

At OBSIDO STUDIO we offer both physical and digital gift cards. The gift cards can be issued for any amount or for a specific treatment and can be used for both treatments and products, unless otherwise stated.

All gift cards are valid for 2 years from the date of issue, and the expiration date is clearly stated on the gift card - either physically or electronically.

We recommend that gift cards are used well in advance, as they cannot be extended, exchanged for cash or used after expiration. Upon redemption, the gift card must be presented in its full form with the gift card code, QR code or other valid identification visible.

If you are unsure about the validity of your gift card, or if you need help redeeming it, please contact us before booking. We strive to ensure a safe and enjoyable experience for all our customers.

Delivery

The delivery time for your order is 1-3 working days.

Delivery area: We only deliver goods within Denmark..

Sara Lorentsen Skin Expert ApS ships goods with the following: GLS Shop to Shop, GLS Shop to Home.

The freight is calculated based on weight.

You will always receive a track and trace number so that you can follow your package from our warehouse to your home.

Right of withdrawal

There is a 14-day full right of withdrawal for goods purchased on the website, unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

You bear any return costs yourself.

Requests for cancellation must be communicated to us no later than 14 days after delivery and reach us no later than 14 days after we have been informed of your use of the right of cancellation.

Requests to use the right of cancellation must be sent to info@saralorentsen.com , to which the standard cancellation form must be completed and sent (cf. the form at the bottom of the trading conditions).

Condition of the item upon return

You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store.

If the item has been tried on in addition to what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to Sara Lorentsen Skin Expert ApS to assess the condition of the item.

If you wish to return goods that have been purchased or sent to you, this can be done here

Right of complaint

There is a 1-year right of complaint on products in accordance with the Danish Sales Act.
The right to complain applies to all errors in software, material and manufacturing.

Complaint regarding errors and defects must be reported to Sara Lorentsen Skin Expert ApS within a reasonable time after receipt of the goods.
Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint is waived in the event of incorrect or unusual operation of the product.

Sara Lorentsen Skin Expert ApS covers the return costs to a reasonable extent.

When returning, contact the company:

Sara Lorentsen Skin Expert ApS
Worsaaesgade 10, living room
7100 Vejle
Telephone: 28896611

Complaints will not be accepted if these have been sent cash on delivery.

Right of complaint

There is a 1-year right of complaint on products in accordance with the Danish Sales Act.
The right to complain applies to all errors in software, material and manufacturing.

Complaint regarding errors and defects must be reported to Sara Lorentsen Skin Expert ApS within a reasonable time after receipt of the goods.
Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint is waived in the event of incorrect or unusual operation of the product.

Sara Lorentsen Skin Expert ApS covers the return costs to a reasonable extent.

When returning, contact the company:

Sara Lorentsen Skin Expert ApS
Worsaaesgade 10, living room
7100 Vejle
Telephone: 28896611

Complaints will not be accepted if these have been sent cash on delivery.

We understand that skin can react differently to new products. If you experience an adverse reaction such as redness, itching or irritation, please feel free to contact us.

Reactions to skin care products are not covered by the right to a warranty according to the Danish Sales Act, as they are not due to a defect in the product.

However, we want you to feel safe shopping with us. That's why we assess each inquiry individually and are always happy to help with advice and possibly find a solution, for example in the form of a product exchange or gift card.

To best assist you, we recommend saving the product and taking a picture of the reaction, if possible.

If you need help or have questions about ingredients, you are always welcome to write to us before purchasing - we are happy to advise.

Data controller

When you are a customer of mine, I collect data about you. This means that I am the data controller and thus responsible for ensuring that information about you is handled correctly and securely.

Data collected

The personal data I save when you are a customer with me are the following:

First name and last name
Address and city
E-mail
Telephone number.
Whether you wish to receive newsletters from me
Agreements on treatments
Pictures
Journal*

Journal

I also keep a journal where I store sensitive personal data about you in the form of:

Health information
Information in connection with the course of treatment

For first-time customers

I collect personal data about you via a Typeform questionnaire, which you fill in yourself
Here I collect data in the form of:

First name and last name
Birthday
Health information

Purpose of data collection

The reason I have to save this data is the following, in order to:

Enter into an agreement with you and save the agreement in my calendar.
Send reminders and save the appointment in my calendar.
Create an invoice for you.
See your past and future appointments so that I can provide you with the best possible service.

You have the right to have your data with me deleted

I save your information until you want it changed, deleted, want to withdraw consent or after 10 years from your last activity.

You can change or delete your data with me at any time. However, data associated with the invoice will be stored in the system, cf. above. You change or delete your data, or withdraw consent, by using the 'Edit my profile' button on my booking page.

If you wish to have your data handed over, this can be done by contacting me:

Telephone: + 45 28 89 66 11
Email: info@saralorentsen.com

If you have any questions about my handling of data, you can always contact me and for the sake of clarity I should mention that you also have the option to complain to the Danish Data Protection Authority.

Data processing and confidentiality

All information that is passed on to Sara Lorentsen Skin Expert ApS is treated confidentially by the company's employees.
All information collected is not passed on to third parties.

Data controller

Sara Lorensten Skin Expert ApS

When you are a customer with us, we collect the following personal data:

• Name
• Address and city
• Email
• Telephone number
• Request for newsletter subscription
• Treatment agreements
• Purchase history
  

We keep records of our clients who receive treatments. Here we register the following sensitive personal information:

• Health information
• Information related to your treatment course
• Your own answers from the booking questionnaire you fill out as a first-time or regular customer,
  incl.: health information
• Pictures related to treatments

This information is necessary to provide safe and personalized treatments.

We collect and process your information to:

• Enter into and maintain an agreement with you
• Manage and save your bookings in our system
• Send reminders about your appointments
• Prepare and send invoices
• Ensure continuity of treatment and provide you with the best possible service

Your information will be stored for up to 5 years from your last activity, cf. accounting and health legislation. After that, your information will be automatically deleted unless otherwise agreed.

You always have the right to have your data changed, deleted or provided.
You can do this via the "Edit my profile" function on our booking page or by contacting us directly at:
+45 28 89 66 11
info@obsidoskin.com

Note: Information attached to an invoice is stored in accordance with applicable accounting legislation and cannot be deleted prematurely.

All information is treated confidentially and is only accessed by relevant employees at OBSIDO SKIN STUDIO ApS.

We do not disclose your information to third parties without your consent.

You have the right to:

• Insight into what information we have registered about you
• To correct incorrect information
• To have your data deleted (subject to statutory retention requirements)
• To withdraw your consent
• To complain to the Danish Data Protection Authority if you believe that we are not handling your data correctly

Read more or contact the Danish Data Protection Agency via: www.datatilsynet.dk

On our website www.obsidoskin.com we use cookies to give you the best possible user experience.

Cookies are small text files that are stored on your device and are used to:

• Remember your preferences and choices
• Improve the functionality of the website
• Analyze traffic and user behavior via statistical tools
• Targeted marketing if you have consented to this

When you first visit the website, you will be greeted by a cookie banner where you can choose which cookies you want to allow. You can change or withdraw your consent at any time via the link in the footer of the website.

If you wish, you can also delete or block cookies directly in your browser. However, please note that parts of the website may not function optimally after this.

Purchase and participation
When purchasing tickets for events and workshops at OBSIDO SKIN STUDIO ApS, you accept our terms and conditions. The purchase is binding and cannot be cancelled, as it is covered by the exception in the Danish Consumer Contracts Act, section 18, subsection 2, no. 12.

Cancellation and changes
If the event is cancelled by OBSIDO SKIN STUDIO ApS, the full amount will be refunded, including any ticket fees.

If you as a participant are unable to attend and we receive written notification no later than 48 hours before the start of the event, we will offer a personal discount code corresponding to the ticket price (excl. fees). The discount code is valid for 30 days and can be used on treatments or new events at OBSIDO. The discount code cannot be exchanged for cash.

In the event of changes to the event – such as a new date, changed location or significant changes to the content – we will inform you as soon as possible. If the change is deemed significant, we will offer you a discount code for the full amount. Minor adjustments to the program, time or content do not automatically entitle you to compensation.

Ticket transfer
Your ticket can be transferred to another participant at no additional cost. Please inform us at least 24 hours before the event if you wish to change the participant's name.

Absence and illness
In the event of a no-show without prior written notice no later than 48 hours before the event, no compensation or refund will be provided, regardless of the reason - including illness.

We recommend that you transfer your ticket to someone else if you are unable to attend.

Goodie bags, surprises and discounts
Any goodie bags, gifts, special offers or exclusive discounts given out in connection with the event are reserved exclusively for physically present participants. They cannot be subsequently forwarded, transferred or exchanged if you are not present at the event/workshop.

Force majeure
In the event of unforeseen events beyond our control – such as illness, pandemic, lockdown or other force majeure – OBSIDO SKIN STUDIO ApS may choose to postpone the event. In such a case, your ticket will be valid for the new date, and you will be informed as soon as possible.

These conditions apply when purchasing education, courses and professional workshops at OBSIDO SKIN STUDIO ApS for independent clinics with a CVR and professionals who want to improve their skills within the beauty industry.

Basis of agreement
When you register for training at OBSIDO SKIN STUDIO ApS, you accept our terms and conditions and undertake to pay the full amount for the service. OBSIDO SKIN STUDIO ApS reserves the right to adjust the teacher, content and program if deemed necessary - e.g. in the event of illness or professional changes.

Price and payment
All prices are shown including VAT unless otherwise stated.

Invoices must be paid no later than the stated due date. In the event of late payment, OBSIDO SKIN STUDIO ApS reserves the right to charge a reminder fee and interest in accordance with applicable regulations.

Cancellations and changes

• If cancellation is made later than 14 days before the start of the course, the amount will not be refunded.
• If cancelled between 15 and 30 days before, 50% of the amount will be refunded.
• If cancelled more than 30 days before, the entire amount will be refunded.

If you become ill or unable to attend, you have the option of transferring your place to another professional. You must notify us in writing no later than 24 hours before the class starts.

Cancellation and relocation
We reserve the right to cancel or move the class in case of illness, low number of participants or unforeseen events (force majeure). In case of cancellation, you will receive a full refund or the opportunity to participate on a new date. OBSIDO SKIN STUDIO ApS does not cover any consequential losses such as transportation costs, lost earnings, etc.

Material and copyright
All educational material - both physical and digital - is copyrighted and may not be shared, copied or used commercially without written permission from OBSIDO SKIN STUDIO ApS.