Krops Sugaring

We understand that unforeseen things can happen, which is why we have a flexible cancellation policy that makes it easy for you to cancel or change your appointment. If you wish to cancel your appointment, you can do so directly from our website up to 24 hours before your appointment. Simply follow the instructions in the menu under treatments and click on here you can cancel your appointment.

Cancellation within 24 hours
If you wish to cancel your treatment within 24 hours before your agreed time, please contact us directly on phone +45 28 89 66 11 or email info@saralorentsen.com.

*We do not accept cancellations via social media, such as Instagram DMs or Facebook Messenger.

Prices for late cancellation and no-show

• Cancellation within 24 hours: 50% of the price of the treatment.
• No-show: Full price of the agreed treatment.

If you arrive 15-20 minutes later than your scheduled time without notifying us, it will be considered a no-show and the full price of the treatment will be charged. We will do our best to accommodate the treatment within the reduced time, but the cost will remain unchanged from the originally agreed amount. This also applies to extra booked add-ons.

Our recommendation
We encourage you to contact us in good time if you need to cancel or rebook. This not only helps you avoid payment, but also allows us to offer your time to another customer who may have been waiting a long time for an available time.

Notifications about your booking
You will always receive a confirmation e-mail when your booking is approved in our booking system.

In addition, as an additional service, you will receive a notification e-mail 48 hours before your agreed time, to remind you of your arrival time.

*Please note that not seeing, forgetting or not receiving this email is not a valid reason to avoid payment under our cancellation policy.

Payment
An invoice will be sent to you, which is expected to be paid the same day.
A new appointment cannot be booked until payment has been made.

We thank you for your understanding and look forward to providing you with the best service and treatment.